When weighing a user experience project against another
investment with comparable commercial aims, the benefit of user experience as a
result of design thinking becomes increasingly attractive (Sheppard, 2018). Before the iPhone's
introduction by Apple, a great number of different smartphone models were
already available. There were other taxi services out there before Uber, and
there were other social networks before Facebook. There was a great range of
different brands of vacuum cleaners, merchants, and technologically advanced
automobiles available before the introduction of the Dyson brand, which is
currently ruling the market. One feature is common across all of these
companies. Their unwavering commitment to the consumer and their goal to
provide the best user experience possible is firmly ingrained in their design
thinking methodology.
Reference
sheppard, b. (2018). The
business value of design. Mckinsey: https://www.mckinsey.com/capabilities/mckinsey-design/our-insights/the-business-value-of-design
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